Istana Hotel - Kuala Lumpur

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Istana Hotel - Kuala Lumpur

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Paid valet parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Private dining services

Snack bar

Coffee shop

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Overview

Featuring a health club, a sun terrace and a nightclub, Istana Hotel offers luxury rooms overlooking the city. Founded in 1993, the hotel underwent a renovation in 2001.

The property is located in Bukit Bintang district, 1.8 km from Merdeka Square, Sultan Abdul Samad Building and Kuala Lumpur Bird Park. It is about 3 km away from the center of Kuala Lumpur.

Banks and convention centers are short distance from the premises.

Guests can reach Istana Hotel by car from Sultan Abdul Aziz Shah airport in 20 minutes.

Rooms

Istana is a deluxe hotel offering rooms with high-speed internet, climate control, a private safe, a minibar and a seating area as well as a dishwasher and coffee/tea makers. They are furnished with a warm colored décor.

Eat & Drink

Contemporary dishes are served in the garden restaurant. Refreshments, tea and coffee are offered in the sports bar. Guests can enjoy a meal in Suka and Delucca, which are located in a business area, just about 5 minutes’ walk from Istana Hotel.

You can start your day with a buffet breakfast, which costs MYR 45 per person per night. 

Services

Hotel services include a doctor on call, dry cleaning and valet parking maintained by friendly staff.

Relax

The hotel offers various facilities, such as a spa lounge, a steam room and a treatment room along with steam baths, facials and reflex massage. Active guests will appreciate lawn tennis and squash provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private parking is possible on site.

Number of floors:   23.  Number of rooms:   515.

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Facilities

General

  • No smoking on site
  • Free Wi-Fi
  • Paid parking
  • Free safe at reception
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • Souvenir shop
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court
  • Golf course
  • Squash

Services

  • Paid city shuttle
  • Paid valet parking
  • Valet parking
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Private dining services
  • Halal food
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach chairs
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Adjoining rooms
  • Living room
  • Sitting area
  • Wardrobe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Steam shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries
  • Bathroom telephone
  • Sink
  • Toilet

Self-catering

  • Kitchenette

Bedroom

  • Paid bed linen & towels
  • Down comforter

Media

  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-in

  • from  12 pm

Check-out

  • until  12 pm

Children and extra beds

  • Older children/adults may stay at the price of MYR 92.80 per person per night in an extra bed. 
  • One child under the age of 2 may stay for free in a crib. 
  • All children under the age of 12 may stay free of charge when using existing bedding. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

Get directions
City Center
  • Kuala Lumpur
    2.9 km
Airports
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Taps Beer Bar
    160 m
  • Suka (cuisine: Asian)
    130 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    23
  • Number of rooms:
    515

Hotel Awards

MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Malaysia

Use Badge

Rooms and availability

Istana photos Room
Club Double Room
Bed type: King-size bed or Double bed or Twin beds or 2 Single beds
Size: 38 m²
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  • Air conditioning
  • Private bathroom
— Less information+ More information

Double room

Room facilities
    Club King Room
    Bed type: King-size bed
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    — Less information+ More information
    Club Triple Room
    Bed type: Sleeping arrangements for 3 persons
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    — Less information+ More information

    Triple room

    Club Suite
    Size: 79 m²
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    — Less information+ More information
    Club Deluxe Double Room
    Bed type: Double bed
    Size: 38 m²
    Check Prices
    — Less information+ More information

    Deluxe|Club Deluxe Double Room

    Standard Double Room
    Bed type: Double bed or Double bed or Twin beds or 2 Single beds
    Size: 38 m²
    Check Prices
    — Less information+ More information

    Standard|Double Room - Bed and Breakfast

    One-Bedroom King Suite
    Bed type: King-size bed
    Check Prices
    — Less information+ More information

    Suite|One Bedroom Suite King

    One-Bedroom Triple Room
    Bed type: Sleeping arrangements for 3 persons
    Check Prices
    — Less information+ More information

    Triple room

    Standard Two-Bedroom Suite
    Bed type: Twin beds or 2 Single beds or Double bed
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    — Less information+ More information

    Suite|Twin Room 2 Bedroom Suite

    Room facilities
      One-Bedroom Suite
      Bed type: 2 Single beds or Double bed or King-size bed
      Check Prices
      • Air conditioning
      — Less information+ More information

      Suite|Standard 1 Bedroom Suite - Breakfast included

      Room facilities
        Two-Bedroom Quadruple Room
        Bed type: Sleeping arrangements for 4 persons
        Check Prices
        — Less information+ More information

        Suite|2 Bedroom Suite Quad Room

        Istana photos Room
        Deluxe Double Room
        Bed type: 2 Single beds or King-size bed or Double bed or Twin beds
        Size: 38 m²
        Check Prices
        • Air conditioning
        • Private bathroom
        — Less information+ More information

        Deluxe|Twin Room Deluxe (Without Breakfast)

        Room facilities
          Deluxe King Room
          Bed type: King-size bed
          Check Prices
          — Less information+ More information

          Deluxe|Deluxe King

          Deluxe Triple Room
          Bed type: Sleeping arrangements for 3 persons
          Check Prices
          — Less information+ More information

          Triple room

          How to reach hotel

          hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
          Show big map »

          Hotel Address:

          73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

          Get directions
          City Center
          • Kuala Lumpur
            2.9 km
          Airports
          Train Stations
          • Ampang Park Station
            1.6 km
          • Old Kuala Lumpur Railway Station
            2.2 km
          Restaurants
          • Taps Beer Bar
            160 m
          • Suka (cuisine: Asian)
            130 m
          Hotel information
          • Check-in:
            from  12 pm
          • Check-out:
            until  12 pm
          • Number of floors:
            23
          • Number of rooms:
            515

          Hotel Awards

          MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Malaysia

          Use Badge

          Istana Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Tourist attractions

          • KL Hop-On Hop-Off City Sightseeing - 200 m

          Popular areas

          • Kuala Lumpur City Centre - 900 m

          Places of interest

          • Jalan Alor - 300 m
          • Bukit Bintang Monorail Station - 400 m
          • Starhill Gallery - 400 m
          • Lot 10 - 400 m
          • Greenbox KTV Kuala Lumpur - 500 m
          • Aquaria KLCC - 500 m
          • Kuala Lumpur Convention Center - 500 m
          • Berjaya Times Square - 700 m
          • Berjaya Time Square Theme Park Kuala Lumpur - 800 m
          • Menara KL Tower - 800 m

          Shopping areas

          • Pavilion Mall - 300 m
          • KL Plaza - 400 m
          • Low Yat Plaza - 600 m

          Monuments and Landmarks

          • Bukit Bintang Monorail Station - 400 m
          • Kuala Lumpur City Centre KLCC - 800 m
          • Menara KL Tower - 800 m
          • Petronas Twin Towers - 900 m

          Museums

          • KLCC Park - 800 m

          Business areas

          • Bukit Bintang Plaza - 200 m
          • Pavilion Kuala Lumpur - 300 m
          • Farenheit 88 - 400 m
          • Sungei Wang Plaza - 500 m
          • Low Yat Plaza - 600 m

          Local attractions

          • Chinatown - Kuala Lumpur - 1.6 km
            Jalan Petaling, Kuala Lumpur
          • Sze Ya Temple - 1.6 km
            Jln. Tun H.S. Lee and Jln. Cheng Lock, Kuala Lumpur
          • Chan See Shu Yuen Temple - 1.7 km
            172 Jalan Petaling, Kuala Lumpur
          • Guan Di Temple Kuala Lumpur Malaysia - 1.5 km
            Jalan Tun H.S. Lee No.168, Kuala Lumpur
          • Sri Mahamariamman - 1.7 km
            163 Jln. Tun H.S. Lee, Kuala Lumpur

          Near the hotel

          • Istana Negara - 310 m
            Jalan Istana, Kuala Lumpur
          • Muzium Telekom - 590 m
            Jalan Raja Chulan, Kuala Lumpur
          • Menara Kuala Lumpur Tower - 770 m
            Jalan Punchak, Kuala Lumpur
          • Berjaya Times Square - 770 m
            1 Jalan Imbi, Kuala Lumpur
          • Jalan Alor - 590 m
            Kuala LumpurMalaysia
          • Petronas Twin Towers - 960 m
            Kuala Lumpur City Centre, Kuala Lumpur
          • Berjaya Time Square Theme Park - 730 m
            1 Jalan Imbi, Kuala Lumpur

          Restaurants nearby

          • Taps Beer Bar - 160 m

            Address: A-0-3, One Residency, 1 Jalan Nagasari | (Off Jalan Raja Chulan)
            Phone: +60321101560

            85% likes this, based on 79 reviews
            Price Range: CAD 6 - CAD 18

          • PAPER + TOAST - 130 m

            Address: A-0-5, One Residency, 1 Jalan Nagasari
            Phone: 603.2141.6752

            84% likes this, based on 30 reviews
            Cuisine: Healthy

          • Restoran Nagasari Curry House - 170 m

            Address: Jalan Nagasari

            67% likes this, based on 74 reviews
            Cuisine: Indian

          • Suka - 130 m

            Address: 1 Jalan Nagasari

            83% likes this, based on 15 reviews
            Cuisine: Asian

          • Kampachi Equatorial Hotel - 150 m

            Address: Equatorial Hotel
            Phone: +603-2161-7777x8444

            69% likes this, based on 49 reviews
            Cuisine: Japanese
            Price Range: CAD 1 - CAD 133

          Hotel information
          • Check-in:
            from  12 pm
          • Check-out:
            until  12 pm
          • Number of floors:
            23
          • Number of rooms:
            515

          Hotel Awards

          MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Malaysia

          Use Badge

          Hotels nearby
          Cities nearby

          Istana Reviews

          Guest reviews are submitted by our customers after their stay at Istana

          Average guest rating

          7.8out of 10
          Fabulous
          Based on 1043 reviews

          Guest reviews

          • Group of friends
            7.4

            This hotel is close to the city center and you can see kuala lampour city on foot. It's breakfast is very good. I try dinner and it's amazing.

          • Single
            7.4

            Location and value for money are excellent - staff are very welcoming

            I was unable to use my debit card to provide a deposit for incidentals, forcing me to find a local atm to provide a cash alternative. This was a great inconvenience and unnecessary.

          • Couple
            9.2

            Great location, large rooms, luxury at a great price.

          • Couple
            6.6

            Great hospitality

            I was staying at suite room should b the best,,but it was leaking (toilet washer) and the roommaid dont do nothing but turn it off,evening cocktail is too early,not much variation of breakfast on the executive lounge,took me over an hour for my room ready after checked in

          • Family with children
            3.8

            1-They just gave each room 1 key for opening the door and if you lost the key they would charge guest for 20-200 rm! 2_breakfast counter was very poor and staf they did not have fast reaction to guest request,may be you would get a glass of water after 30 Min if you were enough lucky. 3- A personal bath robe was taken from our room and with too much folow up it return back to us!!!

          • Group of friends
            6.2

            In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant.

            Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.

          • Family with children
            10.0

            Comfortable, helpful staff, excellent location and value for money

          • Couple
            4.6

            The location of the hotel is near to the main shopping area which is the Bukit Bintang and Pavilion Shopping Centre. Therefore this hotel is very accessible. It is not far from klcc where it is possible to take the monorail from the nearby station to klcc.

            The service provided by the hotel is not up to standard. The room provided is not fully prepared for guests. Towels were not given when I checked into this hotel. And it took more than one hour to get the towels.

          • Older travelers
            7.8

            It was our 4th or 5th stay at the Hotel Istana kl. So far we are satisfied with the service dedicated to us.

          • Group of friends
            7.4

            The loby bar service (Coffee) was 7 star world standard. Especially Nora, the Maneger is to be rated as to a 7 star employee in the hospitality industry My background is opening 5 star hotels around the world, base in Australia and my opinion is based on these standards. Rooms were tired (decor)and carpets were dirty with stains. Housekeeping is avereage not 5 star. No rack to keep luggage Very avereage amenities not 4 or 5 star standard more 3 star International standard. The Food presentation at dinner buffet is 5 star BUT the quility and taste is average specially seafood and meats. The crabs and prawns were freezer burnt and very below standards The BBQ food served was cold and horrble, very dry meats and prawns. Overall ok ( 3-4 out of 10 for Food) 9 out of 10 for presentaion of food Regards Lakshman

          • Single
            10.0

            I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!

          • Older travelers
            3.8

            Nothing really except the location, the food at the restaurant and coffee at the lobby, and a few very pleasant staff.

            This is the worst experience I had at a so-called 5 star hotel in my years of travel. It should be rated a 3 star hotel. Extremely poor service in general. Repeated calls to concierge to get your luggage will not be responded to and you have to drag your luggage yourself. 3 times I and my friends had to do that over a 5 day period. Promises to open the room safe will not lead to anything. For many staff, it seems hotel guests are a burden. The reservations section does not seem to know what the front desk is doing. You may have done your booking with Booked.net and after your departure, you may be notified by the Booked.net that based This is my first experience of this nature. In my years of travel, I have never seen such a 5 star hotel. Even basic toiletries you would expect to find at a 5 star hotel bathroom are not provided. On some days you have to ring the housekeeping to come and clean your room!

          • Family with children
            10.0

            It was not my first time to sit in Hotel Istana, we really liked the place, the staff were very welcoming and smiling through all the day. Te location is vert strategic. Everything is reachable, you have seven eleven supermarket 24 hours open if you need something urgent only by crossing the road. Of course this will not be the last time to come and sit in Hotel Istana.

            May be the checkout should also be from the lounge even if there is balance to be returned.

          • Older travelers
            7.8

            We had a good stay however, we are now in dispute with the hotel because on our return home to Australia we discovered we had been charged twice for the room on our Visa card. The first charge was dated on the day we made the internet booking and looks to be about the correct rate, the second charge was made the day we left the hotel and is three times the internet rate quoted. I have been to our bank to get the payment stopped but they can do nothing and we should contact the hotel; which I have done. We are really disapointed that this has happened and would appreciate it if you could apply some pressure on the hotel to reverse the charge. regards Larry Lee.

          • Single
            5.0

            The price was reasonable for what was offered.

            It does not live up to its billing of 4* or 5*. Very poor breakfast. Last of minibar was very annoying. Decor was very poor. Leaking water from toilet cistern. Overall, big building, but very poor quality.

          How to reach hotel

          hotel Istana Hotel - Kuala Lumpur Kuala Lumpur location
          Show big map »

          Hotel Address:

          73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200

          Get directions
          City Center
          • Kuala Lumpur
            2.9 km
          Airports
          Train Stations
          • Ampang Park Station
            1.6 km
          • Old Kuala Lumpur Railway Station
            2.2 km
          Restaurants
          • Taps Beer Bar
            160 m
          • Suka (cuisine: Asian)
            130 m
          Hotel information
          • Check-in:
            from  12 pm
          • Check-out:
            until  12 pm
          • Number of floors:
            23
          • Number of rooms:
            515

          Hotel Awards

          MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

          According to guest reviews, the hotel has been rated as
          Best Luxury Hotels in Malaysia

          Use Badge